Help

Orbit support.
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Replies usually within 24 hours, often faster.

Get in touch

General

Questions, ideas, feature requests, anything.

hello@groot-apps.com

Bug reports

Something broken? Include your iOS version and a screenshot if you can.

support@groot-apps.com

Billing & refunds

Refunds are handled by Apple. We can help with anything else.

billing@groot-apps.com

Privacy

Data requests, deletion, GDPR questions.

privacy@groot-apps.com

Press

Reviews, interviews, screenshots, press kit.

press@groot-apps.com

Accessibility

VoiceOver issues, motion sensitivity, anything that's not working for you.

a11y@groot-apps.com

Frequently asked questions

Does Orbit work without an internet connection?

Yes. Orbit is fully offline-first. Everything — routines, streaks, the orb, notifications — works without a network. iCloud sync uses the connection when it's available and silently catches up later.

How do I use a streak freeze?

You don't have to do anything on the day you miss. You earn one freeze for every five days in a row. When you next open Orbit after missing scheduled days, it shows which streaks your freezes can fully cover — tap the one you want to rescue, or tap anywhere else to keep your freezes. Unused freezes reset at the start of each month.

How do I cancel my Orbit subscription?

On your iPhone: Settings → [Your name] → Subscriptions → Orbit → Cancel Subscription. Your access continues until the end of the current billing period. Refunds are handled by Apple at reportaproblem.apple.com.

I bought Lifetime. Will I keep getting updates?

Yes. Lifetime includes every future update for the Orbit app on the iOS platform. No exceptions.

How do I delete all my Orbit data?

In Orbit: Profile → Data → Delete everything. This wipes the local store and, if iCloud sync is on, removes your iCloud Orbit container. Uninstalling the app also removes the local store.

Is Orbit good for people without ADHD?

Yes — it's designed for ADHD brains, but the principles (forgiving streaks, calm defaults, low friction) make it work well for anyone who's been burnt out by aggressive habit trackers.

Is there an Android version of Orbit?

Not yet. The orb relies on Apple's Metal shaders and SwiftUI Canvas, which don't have direct equivalents on Android. We may revisit this in 2027.

Can I sync Orbit with my Mac or iPad?

iPhone is the focus right now. Because Orbit uses CloudKit, an iPad or Mac version could share data later — but we want to nail the iPhone experience first.

How do I export my routines?

Profile → Data → Export. You get a JSON file you can save, mail to yourself, or keep as a backup.

I'd love feature X. Will you build it?

Maybe — write to hello@groot-apps.com. Every email is read by a human. Most of Orbit's best features came from user requests.

More reading

If your question is about routines rather than the app itself, the Orbit guides cover the ground in more depth — including why streaks break ADHD brains and how to restart a routine after falling off.